Return and Refund Policy

RETURNS

Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be:

Unused
In the same condition that you received it
In its original packaging

Several types of goods cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable gases or liquids.

Non-returnable items include:

Gift cards
Downloadable software
Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable):

Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 15 days after delivery
Any consumable item that has been used, opened, tested, or consumed

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — processing time is often required.

If you’ve done all of this and you still have not received your refund, please contact us at contact@veleria.it.com.

Sale Items (if applicable)

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at contact@veleria.it.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves first, the refund will be sent to the gift giver, who will be informed of the return.

Shipping (Returns)

To return your product, you must mail it back.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.

Shipping Policy

At Veleria, we do everything possible to ensure your order arrives quickly and safely. However, once a package is marked as delivered by the carrier, we cannot assume responsibility if the package is reported as not received.

If your package is marked as delivered but you did not receive it, please follow these steps:

1. Verify the shipping address

Double-check the address provided at checkout to ensure it is accurate and complete.

2. Check your surroundings

Look around your property (porch, mailbox, garage, behind bushes).
Ask household members, neighbors, or building management if they accepted the package on your behalf.

3. Contact the carrier

Contact the carrier directly (e.g., USPS, FedEx, UPS, Royal Mail, Evri) to confirm delivery details.
Provide your tracking number for more accurate assistance.

4. File a claim with the carrier

If the package remains missing, you may file a claim with the carrier. Most carriers offer compensation for lost or undelivered items.

Important note:
We are unable to issue refunds or replacements for packages marked as delivered by the carrier.
By completing your purchase, you agree to our shipping and delivery terms.

For further assistance, please contact our support team and we will do our best to guide you.

Cancellation and Return Policy

As a customer, you have the right to cancel or return your order within 2 hours of placing it.
To do so, you may contact our customer service team by email or phone.

Please note that after this 2-hour period, orders can no longer be canceled or returned, as our automated systems will have already processed and shipped the order.

Orders that have been shipped cannot be canceled or refunded before delivery.

In the event of a delivery error or damaged goods, please contact our customer service team within 48 hours of receiving the goods to arrange a return or exchange.

All returned items must be in their original packaging, unused, and in the same condition as when received.

Shipping and handling fees are non-refundable.

We apologize for any inconvenience this may cause and ask for your understanding. Our goal is to ensure you are fully satisfied with your purchase, and we will do our best to resolve any issues.

Please note that these terms are intended to provide a general overview of our policies and may be changed without prior notice.

Please refer to our Terms and Conditions for more details, and feel free to contact our customer service team if you have any questions or concerns.