Shipping & Returns Policy
At Veleria, we are committed to making your shopping experience pleasant and hassle-free. Please read our shipping and return policy carefully.
1. Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after purchase.
During periods of high demand, processing times may be longer. Adel LLC cannot be held responsible for delays caused by high demand or shipping carriers.
2. Shipping
We ship to Canada, the United States, and Europe.
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Canada: Standard shipping — 5 to 10 business days, free
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United States: Standard shipping — 5 to 10 business days, free
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Europe: Standard shipping — 5 to 10 business days, free
Once your order has been shipped, you will receive a tracking number by email.
Any customs duties or import taxes applicable to international shipments are the responsibility of the customer.
3. Returns
We offer a 14-day return period from the delivery date to ensure your satisfaction.
Return conditions:
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Items must be new and in their original packaging
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Items must show no signs of prior use
Return shipping costs:
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If the item is damaged or incorrect, Adel LLC will cover all return shipping costs
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For returns due to a change of mind, return shipping costs are the responsibility of the customer
To initiate a return or request a refund, please contact us at contact@veleria.it.com.
Refunds are processed within 3 to 5 business days after receipt and inspection of the returned item.
4. Damaged or Lost Packages
If your package is lost or damaged upon delivery, please contact us immediately at contact@veleria.it.com.
We will work with you to resolve the issue, including replacement or a full refund.
5. Customs Duties and Import Taxes
Orders shipped to the United States may be subject to customs duties or import taxes.
Any applicable fees are the responsibility of the customer.